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How can we help<br>you today?

How can we help
you today?

You can email and call us. We are there for you 24/7, every day.

  • Chat live with us

    Chat live with us

    Tom is happy to help you

  • Give us a call

    Give us a call

    Monday - Friday: 9am - 5pm
    +31 85 401 02 71

  • E-mail us anytime

    E-mail us anytime

    We try to respond within 24 hours

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Frequently asked questions

When will my order be delivered?

We ship worldwide. Your order will be packaged really carefully and delivered wherever you want.

We ship from the Netherlands throughout Europe. in connection with Due to the Brexit rules, we currently only ship non-living products to the UK. Delivery takes between 1-6 business days. You will receive an e-mail after ordering with more information about the delivery.

Please contact us directly if you have any queries regarding our shipping policy, or if your item hasn’t arrived. 

We are always happy to have a discussion if there is an element of our service you are dissatisfied with. Please always get in touch!

Can I Return my product?

Orders can be returned or exchanged within 7 days of receiving the parcel, providing they are in original resalable condition.

Exceptions / non-returnable items

Certain types of product cannot be returned, like perishable goods (such as moss, flowers, or plants). Please get in touch if you have questions or concerns about your specific item.

I would like to speak with the customer service. How can I get in touch?

You can email, chat and call us. We are there for you 24/7, every day.

What can I do if my item (or part of it) is damaged?

We work hard to deliver your items without damage. Orders can be returned or exchanged within 7 days of receiving the parcel, providing they are in original resalable condition.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@urbanjngl.com. If your return is accepted, we’ll send you a return shipping label, as well as for instructions on how and where to send your package.

Please do not attempt to ship a made terrarium. We cannot accept returns on made terrariums or terrarium kits, but if you have any problems with these products please do get in touch with us.

Items sent back to us without first requesting a return will not be accepted. We aim to process returns within 5 working days.

You can always contact us at info@urbanjngl.com.

What comes with a DIY terrarium kit?

Everything you need to assemble your own terrarium as shown in the product photo.

So, among other things:
- The glass bottle (with or without cork)
- One or more plants
- Multiple fresh and green balls of moss
- Terrarium potting soil
- Activated charcoal
- Substrate for good drainage
- Decorative stones
- Step-by-step plan: Creating your own terrarium

Note: The dimensions and colors of live plants may vary.

Giving a DIY terrarium as a gift?

Giving a (DIY) terrarium as a gift is a lot of fun. But when giving a (DIY) terrarium, make sure that you take the plants out of the box as soon as possible after receipt, give them water, daylight and some love ❤️

It is best to take the DIY terrarium out of the box upon receipt and assemble it yourself. So don't wait to take the plants out of the box until the day you want to give the terrarium as a gift. The plants will not survive this.

So our advice is;
1. Assemble the terrarium yourself and give it as a gift.
2. After receipt, take the plants out of the box and give them water, daylight and love. On the day you want to give the gift, put the plants back in the paper bags and pack everything to give as a gift.

Can I become a reseller of your products?

We work with various resellers and dealers throughout Europe.

For more information about the possibilities, please contact us at info@urbanjngl.com

Do you have sustainable promotional gifts?

Are you looking for a special promotional gift that will appeal to you and that will not just be forgotten by your customers, relations or employees?

With a (DIY) plant terrarium you give a lasting and sustainable gift that can be enjoyed for years to come.

Read more about our corporate (Christmas) gifts here.

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