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Frequently asked questions

When will my order be delivered?

After receiving your order, we will process your order within 24 hours and orders placed on working days before 12:00 will be processed and shipped the same working day.

See delivery times per country here.

You will receive an e-mail with more information on delivery after ordering.

Always contact us directly if you have any questions about our shipping policy or if the item has not arrived.

I would like to place a business order, is that possible?

Every day, we process several large and small orders through our workshop. We do this with great passion and pleasure for consumers and business customers.

These include business gifts for new customers, thank-you gifts for employees, but also sustainable Christmas hampers and fully custom-made business gifts entirely in your own house style and logo branding on the cork. See our B2B page for these and other B2B options.

Can I Return my product?

Orders can be returned or exchanged within 7 days of receiving the package, provided they are in original saleable condition.

Exceptions/non-returnable items

Certain types of products cannot be returned, such as perishable goods (like moss, flowers or plants).

Please contact us if you have any questions or comments about our returns process.

I would like to speak with the customer service. How can I get in touch?

You can email, chat and call us. We are there for you 24/7, every day.

What can I do if my item (or part of it) is damaged?

Orders can be returned* or exchanged within 7 days of receiving the package, provided they are in original saleable condition and are not perishable.

To be eligible for return, your item must be in the same condition in which you received it, unworn or unused, and in its original packaging. You will also need an order number.

To initiate a return, please contact us at info@urbanjngl.com. If your return is accepted, we will send you a return label if necessary, as well as instructions on how and where to send your package.

Please do not attempt to ship a terrarium that has already been made. We cannot accept returns on made terrariums or terrarium kits, but if you have any problems with these product(s), always contact us first.

Items returned to us without first submitting a return request will not be accepted. We aim to process returns within 5 working days.

In all cases, please always contact us at info@urbanjngl.com

What comes with a Do-It-Yourself (DIY) plant terrarium kit?

Everything you need to put together your own plant terrarium as shown in the product photo.

The glass bottle (depending on your product choice with or without cork)
One or more plants
Several green fresh bulb mosses
Terrarium potting soil
Activated carbon
Substrates for good drainage in your terrarium
Step-by-step plan to set up your own mini-ecosystem
Care tips
Optional: Terrarium tools

Giving a DIY terrarium as a gift?

Giving a (DIY) terrarium as a gift is a lot of fun. But when giving a (DIY) terrarium, make sure that you take the plants out of the box as soon as possible after receipt, give them water, daylight and some love ❤️

It is best to take the DIY terrarium out of the box upon receipt and assemble it yourself. So don't wait to take the plants out of the box until the day you want to give the terrarium as a gift. The plants will not survive this.

So our advice is;
1. Assemble the terrarium yourself and give it as a gift.
2. After receipt, take the plants out of the box and give them water, daylight and love. On the day you want to give the gift, put the plants back in the paper bags and pack everything to give as a gift.

Can I become a reseller of your products?

We cooperate with several resellers, dealers and dropshipping partners and platforms across Europe.

Read more about the possibilities on our B2B page and for more information contact us at info@urbanjngl.com

Do you have sustainable promotional gifts?

Are you looking for a special business gift that will appeal to you and that your customers, business associates or employees will not easily forget? With a (DIY) plant terrarium, you give a lasting and sustainable gift that the recipient, and therefore you, will enjoy for years to come.

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Give us a call

E-mail us anytime

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Frequently asked questions